Clearing eMMC

If a prompt is shown to enter a BitLocker Recovery Key either enter the key if it is available or click in the blue area hide the on screen keyboard and then select "Skip this drive" to proceed.

  1. Open the "PC Settings" app.

  2. Select "Update and Recovery".

  3. Select "Recovery".

  4. Select "Restart now" under "Advanced Start-up".

  5. Select "Troubleshoot"

  6. Select "Advanced Options".

  7. Select "Command Prompt" and wait for the device to reboot.

  8. Select your Username and enter your password if one is set, if no password is set press "Continue" when prompted.

Once the Command Prompt has loaded enter the following commands:

  1. At command prompt type the following pressing Enter after each line:

    diskpart
    select disk 0
    clean
    convert gpt
    exit
  2. Select "Turn off your PC"

The device is now cleared of all data.

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